SilTerra Career Website

Undergraduate Intern Diploma

Department: IT - HELPDESK

Job Request No:

    JOB-2025-193

Requirements:

    Skill Required:

    1. Technical skills

    a) Basic knowledge of Windows Operating System

    b) Understanding of computer hardware and peripherals

    c) Familiarity with common office productivity tools (Word, Excel, PowerPoint, Outlook)

    d) Basic networking knowledge (Wi-Fi setup, LAN connection, IP configuration)

    2. Other skills

    a) Effective communication and interpersonal skills

    b) Foundational knowledge of computers, software, and peripherals

    c) Ability to troubleshoot and resolve technical issues with guidance

    d) Strong sense of responsibility and commitment to user satisfaction

    e) Team-oriented mindset with the ability to collaborate effectively

    f) Willingness to learn and adapt to new tasks quickly

    g) Attention to detail and accuracy in documentation and checks

    h) Time management skills to handle multiple small tasks efficiently

Responsibilities:

    The intern will be trained to provide basic technical support to users. This includes assisting with laptops, desktops, and IT peripherals technical support. Training will be conducted in both office and fabrication area, offering the intern practical exposure to real-world IT operations.